T-shaped design leader with a major in research.
Over 10 years of experience aligning design ideation and service delivery with human needs through cross-functional collaboration.
Core Skills
Mixed-Method Research
Contextual inquiry, field studies, interviews, surveys, usability testing, concept testing, Basic SQL
Human-centred Design
Strategic systems-thinker for multi-modal experiences: physical and digital; comfortable with Figma and Miro
Experience Mapping
Personas, journey maps, mental models, process flows
Cross-Functional Collaboration
Co-creation workshops, design sprints, collaborative analysis, user story mapping
Design Systems & Digital Accessibility
Proven experience integrating WCAG AA compliance in bespoke experiences and in design systems
Mentorship & Coaching
Experience with team enablement and scaling design and research practices
