Senior designer, ***savvy* *systems-thinker***

I have shaped strategy and lifted key metrics for B2B SaaS platforms, public-sector services, and enterprise software, impacting tens of thousands of users.

Human-centred Design

Strategic systems-thinker for multi-modal experiences: physical and digital; comfortable with Figma and Miro

Mixed-Method Research

Contextual inquiry, field studies, interviews, surveys, usability testing, concept testing, Basic SQL

Experience Mapping

Personas, journey maps, mental models, process flows

Cross-Functional Collaboration

Co-creation workshops, design sprints, collaborative analysis, user story mapping

Design Systems & Digital Accessibility

Proven experience integrating WCAG AA compliance in bespoke experiences and in design systems

Mentorship & Coaching

Experience with team enablement and scaling design and research practices