Senior Designer, Systems-Thinking & Human Centred
I approach my work with curiosity, always looking to understand the why. I use research, strategy, and rapid prototyping to create practical solutions that work in the real world.
A design strategy & vision: how I helped increase user engagement for Hootsuite mobile.
UI patterns, accessibility for iOS & Android: kickstarting a design system for Hootsuite mobile.
Field research & journey-mapping: improving the Lotto Winning Experience at BCLC.
Survey & user interviews: de-risking a mobile beta release at Thinkific.
Core Skills
Human-centred Design
Strategic systems-thinker for multi-modal experiences: physical and digital; comfortable with Figma and Miro
Mixed-Method Research
Contextual inquiry, field studies, interviews, surveys, usability testing, concept testing, Basic SQL
Experience Mapping
Personas, journey maps, mental models, process flows
Cross-Functional Collaboration
Co-creation workshops, design sprints, collaborative analysis, user story mapping
Design Systems & Digital Accessibility
Proven experience integrating WCAG AA compliance in bespoke experiences and in design systems
Mentorship & Coaching
Experience with team enablement and scaling design and research practices